Refund and Return Policy

Refund And Return Policy

This Return and Refund Policy (“Policy”) governs the return and refund process for products purchased from TechConfer Technologies Pvt. Ltd (“TechConfer,” “we,” “us,” or “our”) through our software service eCommerce platform (the “Services”). By making a purchase through our Services, you agree to be bound by this Policy. If you do not agree with this Policy, you may not make a purchase through our Services.

1.Returns and Exchanges

1.1. Eligible Products

We accept returns or exchanges for eligible products within 15 days of the purchase date, provided that the product meets the following criteria:

  • The product is in its original condition, unused, and undamaged.
  • The product is returned in its original packaging, including all accessories, manuals, and other documentation.
  • The product is not a non-returnable or non-refundable item, as specified below.

1.2. Non-Returnable and Non-Refundable Items

The following items are non-returnable and non-refundable unless they are defective:

  • Downloadable or digital products, including software licenses and subscriptions.
  • Customized or personalized products.
  • Gift cards or vouchers.

1.3. Return Process

To initiate a return or exchange, please contact our customer support team at profile@techconfer.com. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable. Please include the RMA number on the return package for efficient processing.

1.4. Return Shipping

You are responsible for the cost of return shipping unless the product is defective or the return is a result of our error. We recommend using a trackable shipping method and obtaining proof of shipment for your records.

2. Refunds

2.1. Refund Eligibility

Refunds will be issued for eligible returned products that meet the criteria outlined in Section

1.1. Once we receive and inspect the returned product, we will determine its eligibility for a refund.

2.2. Refund Process

If the returned product is eligible for a refund, we will process the refund to the original payment method used for the purchase within [Insert number] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

2.3. Refund Amount

Refunds will be issued for the purchase price paid for the returned product, excluding any shipping fees or applicable taxes. In the case of a partial return or exchange, the refund amount will be adjusted accordingly.

3.Damaged or Defective Products

3.1. Damaged Products

If you receive a product that is damaged during shipping, please contact us within 3 business days of receipt. We may request photos or other evidence of the damage to assess the situation and provide an appropriate solution, which may include a replacement or refund.

3.2. Defective Products

If you receive a defective product, please contact us within [Insert number] days of receipt. We may request additional information or troubleshooting steps to determine the defect. If the product is indeed defective, we will provide a solution, which may include a replacement, repair, or refund.

4. Contact Us

If you have any questions, concerns, or requests regarding this Return and Refund Policy or our Services, please contact us at profile@techconfer.com.